Powder Cleans And Whitens
Teeth As Nothing Else Can . -Spokesman-Review-Oct 31, 1933
Practice Management is a major
issue which no dental school in "makes" it a "subject" compulsory to
study. Most dentists learn "management" after "ages" spent in
"mismanagement". Basically , learn by your mistakes ...but!! for a
"price" . In this issue we bring a wonderful paper on practice
Since team work is a part of
Dental practice and most of us have a problem in "meetings" and
"communications". I am sure the article in this issue makes team
Helping you make your practice
easier is this edition of Dental Follicle.
Patient: Doctor, what does the X-ray of my head
Doctor: Absolutely nothing!
your team meetings are not effective, productive, and
creative, they are a waste of time. Your dental practice is
a business, a healthcare BUSINESS. As such, you must
conduct meetings to assure the smoothness of your operation
and to insure your growth. Scheduling this time for
management and for communication is vital for success.
The two main types of meetings are (1)hierarchical
in which one person is in authority and dictates to the
members of the group the who, when, where, why, and how of
each agenda item, and (2) horizontal in which the parameters
are set by the "CEO", and then each member of the group is
equally valued and is called upon to share ideas, input, and
concerns. For the purposes of encouraging excellent
teamwork, obviously, the latter is the preferred method of
conducting a team meeting.
There are four main roles in a constructive team meeting.
These roles and their main responsibilities are as follows:
This is the person in
charge of the team meeting. (This role can be rotated among
team members.) The responsibilities of the facilitator are
Produce an agenda, and have that agenda in
the hands of each team member the day before the meeting.
Start on time, and stop on time.
Keep on board with the agenda.
Keep the meeting POSITIVE — no "gripe"
Keep the meeting
Keep a file or a notebook of the notes for
continuous reference and evaluation.
Present topics for discussion to the
facilitator prior to the meeting.
Come to the meeting prepared (having the
agenda in hand the day before the meeting affords this
Speak up !! Offer ideas and suggestions.
Come prepared to participate. (No sitting
on a log!!)
Set any necessary parameters or detail any
necessary criteria, then step back into the role of
The doctor does maintain VETO power.
group decision needs to be made as to when, where, how
often, and how long team meetings will be. Team meetings
should be held whenever it is best for you! Weekly team
meetings keep the whole team moving in the same direction
and can stop small problems from growing into major
conflicts. This regularity of team meetings also allows time
for continuous education of the team. Training, education,
and motivation are essential for continuous growth and for
keeping the team focused on practice goals.
Meetings should be held when the team is fresh, either in
the morning or at noon. Meetings should be held during paid
the agenda, specific areas of concentration should be:
New patient flow
Dentistry diagnosed/dentistry accepted
Evaluation of already initiated projects
Evaluation of systems
Present problems or concerns:
Write down the problem.
Brainstorm possible solutions, or ways to do
things better. As a group, decide what will work best for
Write down all suggestions.
Discuss each idea.
Make a "group decided" decision.
Devise a plan for implementation, including:
plan is to be
going to be responsible for the carrying out of the plan or
each segment of the plan
frame for the completion of each segment of the plan
Evaluate. Upon evaluation, you may find that
the first solutions you proposed did work. That's OK. Keep
trying. Don't think that if you don't come up with a
successful solution the first time that you should give up.
Put your heads together and brainstorm other solutions.
Any agenda items that are not discussed during the process
of a regular meeting should be moved to the next agenda and
placed in a position of priority. This way, everyone knows
that his or her concern or desired topic of discussion is
valued and will be covered.
Team meetings can, and
should be, positive and fun!! These meetings are a special
appointment set on a regular basis for the purpose of
communicating and fine-tuning your business systems.
Accelerate your business through effective team meetings.